General information
General Information
In this section you will find important
information about payment methods,
delivery and return of goods.
Payment methods
You can pay for your order on our website in the following ways:
- WebMoney. You can pay for the goods using the payment system WebMoney. Details for payment will be sent in a letter to your e-mail, specified when ordering on the site.
- PrivatBank. Payment to PrivatBank card. When ordering, select the appropriate type of payment and specify in a comment something like this text: "Payment to PrivatBank card" and we will send you the card number in a return email.
- PayPal. Electronic wallet. A popular method of payment in Western countries. Details for payment will be sent in a return letter after ordering.
- Nova Poshta. You can pay for your order after receiving the goods in the office of the transport company "Nova Poshta". This method of payment is possible if the amount of your order exceeds 250 UAH. It is convenient because you can inspect and "feel" the goods before payment. The disadvantages: the cost of this method of payment is somewhat more expensive compared to prepayment, because you will also have to pay for return shipping funds.
Delivery methods
Delivery within Ukraine and other world is carried out by the following logistics companies:
- "Ukrposhta". This operator sends the seeds by registered mail. You will receive a notice at your home that a registered letter is waiting for you at the post office, which you must pick up by showing your identification documents. The letter in Ukraine is about 3-7 days. The cost of such delivery is 35 UAH. The buyer will be informed about the number of parcel to track the status of the letter on the site of Ukrposhta.
- "Nova Poshta". The largest Ukrainian logistics company. It is possible to receive parcels by cash on delivery. The advantage of this transport company is prompt delivery (up to 3 working days), a large number of offices for receiving and low price policy.
- International delivery. We deliver internationally. To find out whether it is possible to deliver the order to your country - contact the managers of the store.
Terms of use
By placing an order on our website or participating in an affiliate program, you automatically consent to the processing and use of your personal information for mailings, product availability notifications and participation in drawings on our website. Your personal information will not be shared with third parties.
Privacy Policy
We process and store your personal information for the purpose of sending, returning and paying for goods, as well as to compile internal anonymous order statistics in order to improve the quality of service.
Your personal information is not given to third parties and can only be used for promotional e-mailing, payment in the referral office, bonuses, sending orders, etc.
If for any reason you want to delete your personal profile and all personal information, please contact our store managers.
Purchase returns
Replacement and return policy product for individuals.
Our store guarantees:
- The quality of seeds produced by Errors Seeds and imported production. Topics about the cultivation of these seeds constantly appear on thematic forums.
All seeds go through several stages of testing under near-perfect conditions before they hit the showcase.
- The fact of sending seeds.
The buyer can expect to be reimbursed within 90 days of sending the order in these cases:
1. If a product is lost in transit.
We contact the post office ourselves and provide the customer with all the data necessary to find the parcel.
2. If the product is damaged in transit. The following are required for reimbursement:
• Declaration or order number;
• Photo of the damaged product in or near the package.
The store will indemnify if the customer has complaints that the product does not meet the following criteria:
• germination of most seeds;
• the type of flowering indicated in the product description (auto\photo);
• feminine sex of plants in feminized seeds.
To apply for reimbursement losses you must:
• complete this contact form;
• send by mail [email protected]
• send photos of the damaged seeds along with the packaging to the post office.
The application will be processed within 48 hours.
IMPORTANT: We will not pay compensation if:
• Buyer contacts us later more than 90 days after the order has been shipped.
• All information was not provided.
• Our expert determined that the problem was not with the product, but with how the client treated her.
Pay attention!
The terms of replacement and return (compensation) apply to Errors Seeds products only. These terms do not apply to the products of other manufacturers.
The consideration of the application is subject to the availability of complete information. If any information necessary for making a decision is missing/inaccurate, it is clarified, the application is not considered as received - until the user clarifies it, only after that the review takes place, within 48 hours.